Let's Start a
Conversation
Have questions about your creator journey, need assistance with your account, or want to explore partnership opportunities? We're here to help you push your content further.
Zoebook Support
"Connecting millions of voices across the globe. Our dedicated support team is here to assist creators every step of the way."
We're Here to Elevate Your Experience
Every question is important to us. From technical troubleshooting to creative distribution strategies, our specialists are ready to help.
Creator Amplification
Need assistance with reach, video uploads, or custom playlists? We guide creators on optimizing their content.
Account Security & Privacy
Prompt resolution for login credentials, password resets, and privacy preferences.
Direct Human Interaction
No endless automated loops. Real platform managers read and reply to your messages.
"Zoebook's support team is genuinely responsive. When I had an issue with post distribution, they resolved it immediately."
— Verified Zoebook CreatorHow Can We Assist You?
Complete the fields below and our team will get in touch with you shortly.
Frequently Asked Questions
Everything you need to know about creator growth, algorithmic virality, account security, and getting support on Zoebook.
Talk Directly With Our Support Team
Can't find what you're looking for? Our dedicated team is available 24/7 to answer questions, resolve account issues, and guide your creator journey.
No Matching Questions Found
We couldn't find any questions matching your search. Try different keywords, or message our team directly using the contact form above.
How long does it take for Zoebook support to reply?
Our team typically responds to general inquiries within 12 to 24 hours during regular business hours (Monday – Friday, 9:00 AM – 6:00 PM EST).
Critical security issues, account compromise reports, or child safety matters are monitored around the clock (24/7/365) and reviewed immediately by our senior safety specialists.
How do I report inappropriate content or copyright violations?
We maintain strict community standards with zero tolerance for harassment, hate speech, bot manipulation, or non-consensual content.
- In-App Reporting: Click the three-dot menu (•••) on any post, comment, or profile and select "Report Post". Our moderation team reviews flagged items promptly.
- DMCA & Copyright: Send formal copyright notices with proof of ownership directly to safety@zoebook.com.
- Child Safety: Immediate reporting at info@zoebook.com and referral to global law enforcement/NCMEC.
I cannot log in, forgot my password, or lost email access. What should I do?
Account security is paramount. Here is how you can regain access:
- Self-Service Reset: Use the "Forgot Password" link on the login screen. We will send a secure one-time reset link to your registered email address.
- Lost Email Access: Fill out the contact form above, selecting "Account Access" in the topic selector. Provide your Zoebook handle, old email address, and approximate account creation date.
- Identity Verification: Our support desk will reach out with secure verification questions to confirm profile ownership before updating your credentials.
Can I customize video thumbnails and share curated playlists?
Yes! Zoebook provides built-in creator suites designed for video creators, vloggers, and curators:
Upload custom covers in high resolution to give your videos a standout, professional look in feed previews.
Group themed videos into playlists that viewers can bookmark, share, and binge with seamless auto-play.
How can brands, sponsors, or media organizations collaborate with Zoebook?
We actively collaborate with brand sponsors, creator management agencies, media outlets, and technology partners. Available partnership channels include:
- Creator Incubation: Dedicated support, verification badges, and promotional amplification for premier creators.
- Brand Campaigns: Native, high-engagement campaign distribution across targeted demographics.
- Press & Media Kit: Official logos, executive statements, and platform metrics via partners@zoebook.com.
How does Zoebook protect my personal data and account privacy?
We adhere to global privacy frameworks (including GDPR, CCPA/CPRA) and enforce rigorous data safeguards:
- No Data Selling: Zoebook does not sell personal user information to third-party data brokers.
- Encrypted In-Transit & At-Rest: User credentials, private messages, and contact details are shielded with modern cryptography.
- Transparent Privacy Controls: You can manage profile visibility, blocked users, and download your data anytime in accordance with our Privacy Policy.